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Orbi app keeps disconnecting/reconnecting

shobuddy
Aspirant

Orbi app keeps disconnecting/reconnecting

I just purchased the RBK50 and have noticed the Android app keeps disconnecting/reconnecting when in use. Is this normal? Is it happening because its switching between the router and satellite?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Christian_R
NETGEAR Moderator

Re: Orbi app keeps disconnecting/reconnecting

Hello shobuddy,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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