NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
prabakarm
Sep 20, 2020Tutor
Orbi app not connecting to the router with ios 14 upgrade (RBR750)
Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...
Mikey94025
Sep 20, 2020Hero
I think there might be a bug in iOS13 where you iPhone is temporarily unable to connect to your current wireless network. Was it complaining that your password was invalid? Did it complain about not having a private address? Try forgetting the network, or turning off wireless, or powering off your iPhone.
I noticed last night after I upgraded my iPhone 11 Pro to iOS 14 that it complained that my current wifi network (my Orbi RBR850 one) wasn't using a Private Address. It was strange, because clicking the (i) icon showed that Private Address was selected. So I switched to one of my other wireless networks and then tried to switch back to Orbi RBR850 and it kept asking for the password. I typed the correct password multiple times but it refused to connect. I believe I also tried forgetting the network and connecting again but still the password was not accepted. I too thought that there might be an iOS 14 connectivity problem with the Orbi.
However, now I believe it is just an iOS 14 bug. I don't recall exactly what I did, maybe turned off Wireless or forgot the network again. I may have toggled the Private Address option (it tells you that you'll need to rejoin the wi-fi network if you do). I was able to connect to the Orbi RBR850 network on my iPhone and it recognized my password. Here is also an article mentioning iOS 14 wi-fi problems and resolution steps: https://osxdaily.com/2020/09/18/how-fix-ios-ipados-14-wi-fi-problems/
prabakarm
Sep 20, 2020Tutor
Thanks. I will try it. My problem seems to be only with the orbi app connecting to the router so that I can manage it. Rest of the apps in the phone works well.
- prabakarmSep 20, 2020Tutor
Unfortunately still unable to connect to the router with the orbi app.
- FURRYe38Sep 20, 2020Guru - Experienced User
Please post about any Orbi app problems over in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Thank you.
prabakarm wrote:Unfortunately still unable to connect to the router with the orbi app.
- Mikey94025Sep 20, 2020Hero
Make sure you upgrade/download the latest Orbi app version from the App Store. Version 2.6.3.1 was released 1d ago and says (I just tried the app and it accessed my Orbi RBR850, I granted access to look for local devices when the iOS14 permission dialog prompted it upon first app launch - like many other apps):
iOS14 support. Please ensure that you grant "Local Network" access so that the app can communicate with your Orbi WiFi system.
- SSTHANUNATHANSep 29, 2020Tutor
Disconnect VPN from SEttings ->General --> VPN and then disconnect. It worked for me