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Forum Discussion

prabakarm's avatar
prabakarm
Tutor
Sep 20, 2020

Orbi app not connecting to the router with ios 14 upgrade (RBR750)

Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product.  My wifi6 system works well and I am able to access the internet.  Just app is not connect...
SSTHANUNATHAN's avatar
SSTHANUNATHAN
Tutor
Sep 29, 2020

Disconnect VPN from SEttings ->General --> VPN and then disconnect.  It worked for me

Dpalmer1008's avatar
Dpalmer1008
Aspirant
Sep 29, 2020
It’s not working for me. I’m not using a VPN to deactivate.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 02, 2020

    Dpalmer1008 - May you reboot your iOS device and let us know the outcome.

     

    Christian 

    • glenfaj26's avatar
      glenfaj26
      Guide
      Oct 02, 2020

      I have rebooted my RBR50 device so many times, still not working. 

      I find this issue weird because the Orbi app on my iPhone 8, iPad Pro, and iPhone 7 all can connect to my local network EXCEPT on my iPhone XS which is my primary phone. I have also tried the following options without any success: resetting my iphone network settings; forgetting my wifi network and logging back on; deleting the Orbi app and downloading it again. I do not use a VPN, so nothing to turn off. 

       

      This is the most annoying issue I ever had with this Orbi router. I hope the Netgear technicians would put this issue a priority to fix.