Forum Discussion

Tutor

Sep 20, 2020

Orbi app not connecting to the router with ios 14 upgrade (RBR750)

Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...

rwenig

Aspirant

Oct 03, 2020

I too had the same problem.

I had installed the Orbi app on IOS 13 and it was working.

After the IOS upgrade -- not so -- I could not connect to the device via WIfi -- only with the anywhere access.

Netgear's advice was dead wrong -- because the option to Access the Local Network does not show up.

I deleted/removed the orbi app and then reinstalled. Then the option is present.

Now it works.

Netgear support -- not so good here.

ChrisKing

Apprentice

Oct 04, 2020

I’m glad other people are having the same problem as I’m also experiencing this.
I am using the iPhone 11 with iOS version 14. The latest app version on the store for me is 2.6.4.13.
It refuses to detect my product, and when I try and go to enable local network, there is no option or slight switch to toggle this on. I have now deleted the app twice and re-added it and still the option is missing.
The only way I can connect using the app is through anywhere connect.
I have even found the local network settings inside the phone and there is no way to manually add the option for Orbi.
Netgear definitely need to fix this as this is quite a annoying bug!