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Forum Discussion

prabakarm's avatar
prabakarm
Tutor
Sep 20, 2020

Orbi app not connecting to the router with ios 14 upgrade (RBR750)

Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product.  My wifi6 system works well and I am able to access the internet.  Just app is not connect...
mmcleonard's avatar
mmcleonard
Initiate
Oct 14, 2020

I am experiencing the same issue as others have mentioned.  I have even tried accessing from an Android phone and cannot login now.  I can connect to the roouter to obtain internet access but th App is completely useless now.  I can no longer manage my Orbi Router.  Tried a number of suggestions posted here and nothing seems to work.

  • UncleBrett's avatar
    UncleBrett
    Guide
    Oct 14, 2020

    Sorry you also experienced this. The solution I found was posted from other users here. I had to do two things:

    1. Delete the Nighthawk Netgear app from my iPhone so that only the Orbi Netgear app remains.

    2. When the Orbi app asks you to TRUST your device, say "NO" to continue to facial recognition prompt. Say yes to use facial recognition.

     

    Not sure what error, if any, you're getting, but the above is what worked for me.

    • iLL_reaL's avatar
      iLL_reaL
      Initiate
      Oct 15, 2020
      I unplugged my router, plugged back in, deleted nighthawk app and tried the Orbi app again. Worked flawlessly. Thank you!!!
      • iLL_reaL's avatar
        iLL_reaL
        Initiate
        Oct 15, 2020
        My model is RBR840*
    • mmcleonard's avatar
      mmcleonard
      Initiate
      Oct 17, 2020

      None of my phones will connect to Orbi app.  I am connected to my Orbi network and when it tried to discover the router it no longer finds it.  I have tried deleting the Orbi app and reinstalling.  I have two factor enabled and every time no luck.  Even tried from my iPad and after activating my two iPhones I now get the message that I must remove a verification method.  It tries to discover but never connects and asks to try again.  Had connect anywhere enabled and removed it and that no longer works.  It is completely useless to manage any devices at this point without being able to access the router.  Next attempt will be a complete reset of the router if there are no other suggestions that work.

    • belsbury's avatar
      belsbury
      Initiate
      Nov 02, 2020

      Thank you, I had reinstalled the app several times without success. Uninstalling the Nighthawk app allowed the Orbi app to immediately find and connect to my router again. 

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Nov 04, 2020

        Hello Orbi AX Users, 

         

        If your still experiencing issues with your Orbi app connecting to your router. May you send me a private message with the following info.

         

        Orbi Model:

        Orbi Firmware Version:

        Serial Number:

        Orbi App Version: (please also specify if you're on iOS or Android) 

        iOS Software Version: (if applicable) 

         

        And please let me know if you have the Nighthawk app installed on the same mobile device and if deleting the Nighthawk app helps. 

         

        Thank you,

        Christian