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Forum Discussion
Orbi app not connecting to the router with ios 14 upgrade (RBR750)
Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...
For me - mikey??? response worked, and the issue was related to a private address (after ensuring app had local network access).
On iphone, go to Settings->Wi-Fi-> Select "i" for information on current wifi and toggle off "Private Address" if selected.
May not work for you - but did for us (must have setup the system with the old mac address). Suspect the MAC address must be stored in the Orbi system somewhere, so going to a private address loses the initial connection setup.
Our other issue is unfortunately the disney circle that is a world of pain (needs resetting up after every reboot / power outage. Kids have discovered this, and constantly turning off the power at the fuse box.)
This worked for me. I was getting the messaged that "you don't appear to be connected to wifi" on my iphone and I was connected to wifi, but the app wasn't recognizing it after the upgrade. I followed the instructions to turn off wifi "private address". Once I did that, the app launched without a problem. Note: once you do this, you can turn "private address" back on and you will still be able to launch the Orbi app without a problem. I don't know why it now recognized wifi after turning private address off and then on again, but it worked. Thank you!