Orbi app not identifying device type/icon correctly

[dtay]

I'm running the latest version of the Orbi app (for Android, from the Google Play Store) with my RBK853 (AX6000) and noticed the app isn't detecting/recognizing a device type correctly.  Or actually it's arbitrarily assigning a wrong device type randomly each time when you refresh the list of devices.

Here's an example:  I have a Ring Doorbell Pro, and the app sees it as such ("RingPro-8e"), the last two letters being the mac address.  However, it says it's a "smart phone" instead of a doorbell (from the list of icons that you can select from).  So, from within the app, I select edit, and change the icon type from a smart phone to a doorbell, and then save the changes.  It says "device details updated successfully!" but when I launch the app and go view the list of devices, it shows it's a "smart phone again."

Same thing with a Ring Camera; it misidentifes it as  "smart phone" but what's more infuriating is that any changes that you made to correct it, isn't being saved!

[KMDonlon]

Have you tried to update/ change the info in the web based GUI? The app has some issues, last two versions of the app have been problematic.

[dtay]

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@KMDonlon wrote:
Have you tried to update/ change the info in the web based GUI? The app has some issues, last two versions of the app have been problematic.

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Looks like it's a bug on both the web GUI and the app.  I made the same changes via the web GUI and it's not sticking either.

[dtay]

Support ticket 43287633 opened with Netgear.