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Orbi app only connects via Anywhere access to RBR850

Orbi app only connects via Anywhere access to RBR850

My iPhone 12 Pro Max is only connecting to my Orbi RBR850 through the app using anywhere access. When I open the app it does not detect my system even though I am connected to the Wi-Fi. If I hit connect using anywhere access it will connect. However not all of the features are available using this so I cannot fully manage my system. I have tried deleting the app and reinstalling it and logging in but it still does the same thing. Also, of course I have tried rebooting the router by power cycling it.
Does anybody have any suggestions or solutions on what is going on or how I can fix it? THANKS!
I have the RBK853 3 pack. Not sure this matters but just trying to give you all of the information. THANKS!
Message 1 of 5
Christian_R
NETGEAR Moderator

Re: Orbi app only connects via Anywhere access to RBR850

Hi mitchellbrand. 

 

May you check to see if your Orbi system is due for a firmware update and reinstall the Orbi app.

 

Christian 

Message 2 of 5
HalcyonEM
Initiate

Re: Orbi app only connects via Anywhere access to RBR850

I'm having the exact same issue for the past 2 months. Tried everything w/o success. The only way it will connect at least once via local network is by deleting and re-installing the Orbi app. And then it goes back to connect via cloud. Tried all the privacy settings etc on my iPhone 12 Pro.

Ready to return the Orbi to Costco. 

Message 3 of 5

Re: Orbi app only connects via Anywhere access to RBR850

I ended up taking mine back and exchanging it for another one and it has worked great ever since! I’m still not sure why the first set did what it did, but I’m happy I kept the system because it’s great! The only complaint I have is that it’s a pain in the but to connect smart home devices that can only connect to 2.4. But once I actually get them to connect they work great from then on!
Message 4 of 5
HalcyonEM
Initiate

Re: Orbi app only connects via Anywhere access to RBR850

Thanks For the advice! Glad it’s working. I will do the same and hope for the best.
Message 5 of 5
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