I installed the Orbi mesh router/cable modem combo with one satellite a few months ago and it's been working great. The Orbi app has been working fine too. Just last week the Orbi app stopped working on my iPhone and I don't know why. My iPhone upgraded to iOS 14.3, could this be the problem? My WiFi still works fine, and my iPhone still connects to the WiFi network, it's just that the Orbi app can't seem to detect the network or the router anymore. It keeps asking me to try a new system setup or try connecting using Anywhere Access, neither of which work. So the Orbi app is now useless.
Turns out (spoke to customer service) the Orbi app no longer works with the software update 2.6.0.108. Netgear wants you to use the netgear "Insight App". Why customer service on this thread does not know this, I can't imagine.
I tried the Insight App but that can't find the Orbi router either. Getting very frustrated with this situation. Tried to open a browser to Orbi login.com, get ERR_CONNECTION_CLOSED; same when I try the IP address. Nothing works.
Any update on this? The Orbi app on my iPhone (iOS 14.6) is still unusable at this time. I tried granting Tracking permissions just to see if that helps but that did not work either. Reinstalling the app did not work either.
Any update on this? The Orbi app on my iPhone (iOS 14.6) is still unusable at this time. I tried granting Tracking permissions just to see if that helps but that did not work either. Reinstalling the app did not work either.
When I added my device to the Netgear Insight, is says it is not supported. I have the Mesh System with RBR750 with two satelites. All works fine but the App is not recognizing the device. It was working yesterday. Then all of a sudden it says my system is not detected.
I think the App is the problem not the devices or set-up.
i am also trying to connect to Orbi via iphone / ipad or even the browser. All unsuccessful. Support had a tech call me and tell me they can connect but I need to approve that it may cost me $$$$ first... But they can't tell me what is wrong first... I got rid of a previous mesh system as I was not happy with issues. This is worse when you call support and they first tell you Netgear has a notice posted saying there is a "glitch" in the app and that there will be a charge to investigate it.. NOT the way a tech company needs to approach customer service for as much as we pay for this system.......
Having the same issue. Reset modem and Orbi router, no luck. Reinstalled the app, still nothing. Agree with some of the other comments, seems to be an issue with the app.
The app has stopped working for me and I have an android phone. It's a Samsung 10. App has worked fine for nearly 2 years and then stopped suddenly 2 days ago.
Have tried all the usual steps with no success. Hopefully tech support and development come up with a viable solution fairly soon
Just on the phone with their customer support and suggested firmware update, and they charged me $99.99 for that. Very expensive firmware update, especially when it should be just automatic update as others do.
Just on the phone with their customer support and suggested firmware update, and they charged me $99.99 for that. Very expensive firmware update, especially when it should be just automatic update as others do.
That answer is incorrect. They should be ashamed and return your money.
