I tried to add another satelight to my existing router. It was not finding the satelite so I deceded to stopped and returned the item to Staples. Thought it would be a simple addon. Now , my app is screwed up, and is asking for admin password, which is "password". So,I deleted the app and reinstall the router per the original instructions and the two satelites with the app. The app is stuck in a loop and asking for password. I never did change it ands used the default, and it is still saying that the password is incorrect. I went to the change password in NETGEAR, and I can log in here, but not into the app to manage my Orbi. What is the problem here? Where is the phone support for this?
Please try factory resetting the Orbi router by pressing down on the reset button for 15+ seconds using a pin/needle. After doing so, you may run through the setup assistant again using the Orbi app. You may also use the link below to register your device(s) and get in contact with our Support Team.
