NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi iOS App not working after router upgrade to 2.5.1.8
This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5) and the latest IOS version (13.3). When I select 'Network Map' in the app, it shows the router and t...
Hello Orbi App users,
Please see the links below for the latest app Orbi app versions for iOS and Android. Please let me know if your issue persists.
iOS: https://apps.apple.com/us/app/netgear-orbi/id1182184397
Android: https://play.google.com/store/apps/details?id=com.dragonflow.android.orbi&hl=en
Thanks,
Christian
I am experiencing the same issue and have the latest version of Orbi loaded. iPhone XS, iOS 13.4.1, Orbi Firmware 2.5.1.8. Plus I found firmware 2.5.1.16 on the web but if I check for update via the app it says no update available.
If you're getting data in the web browser based access to the router for devices but not in the app, check the data the web browser is showing for devices and see if any of the product or manufacturer names set contain any non-alphanumeric characters. In my case for example, a Denon AVR having the "&" in the manufacturer name as "D&M Holdings" broke it.
Changing and saving the data to something else in the web app fixed it for me in the iOS app.
More details I posted about it and how I diagnosed it here if interested (I'm sharing with similar threads): https://community.netgear.com/t5/Orbi/ORBI-APP/m-p/1909651/highlight/true#M91544
I ended up fixing the issue by upgrading the Orbi firmware on my router to 2.5.1.16 on my satellites and router. Strange that the update has been on the Netgear site for week but if a check for new firmware was performed it didn't sho up. NOT IMPRESSED NETGEAR!!!!!!