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Forum Discussion
Orbi iOS App not working after router upgrade to 2.5.1.8
This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5) and the latest IOS version (13.3). When I select 'Network Map' in the app, it shows the router and t...
Support had me factory reset the router RBR50 and reconnect the satellites. All connected fine and I proceeded to put everything back the way it was. Things have been working well and the issue has yet to resurface. For what it's worth I was told it could have been a problem with the data cached in the router. I had renamed all my 50+ devices so maybe that some how contributed to the issue. Just to be safe I now only use alpha characters for the names.
I hope that helps.
Eric
I hope that helps.
Eric
Typical support tactic. "Have you tried turning it off and on yet?" There is something fundamentally flawed with the product or firmware if you need to do that to get things working properly. Besides, they hope that you loose interest and live with the issues.
Firmware 2.5.1.16 fixes all this without having to do factory resets and get users more frustrated as they have to basically restart and reinstall from scratch.
My frustration is that the update wasn't pushed as an available update and the manual update needed to be implemented instead.
Poor support from Netgear.