Orbi iOS app hard wired satellite issue

[Jpetrarca4]

Hi, latest Orbi iOS app on ios15. Latest Orbi rbk50 firmware. I have one satellite and it’s hardwired to router in router mode with a Verizon Ont. I rebooted my system and noticed the app shows the correct setup (1 satellite connected) for a few hours then reverts back to showing no satellite. The satellite is working as verified by Orbi login and going into the satellite via a web page. Anyone know a fix to get the satellite to stay showing on the app?

[Blanca_O]

Hi @Jpetrarca4

Welcome to NETGEAR Community!

Please provide the Orbi App version. 

Have you tried to uninstall and reinstall the App? 

Would it make any difference if you will reboot  again the Orbi router? 

Regards,
Blanca
Community Team

[Jpetrarca4]

2.11.6.0 is the app version. If I restart the router it works for a few hours. Then after that it shows the satellite but it’s purple and disconnected in the app. And stays that way. So basically just works for a few hours then goes back to not working

[Blanca_O]

Hi Jpetrarca4, 

Kindly check for new Orbi App iOS version V2.12.0.22. 

Regards,
Blanca
Community Team

[FURRYe38]

Any progress on this? 

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@Jpetrarca4 wrote:
2.11.6.0 is the app version. If I restart the router it works for a few hours. Then after that it shows the satellite but it’s purple and disconnected in the app. And stays that way. So basically just works for a few hours then goes back to not working

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