Orbi not connecting after reloading the app

[riawilson]

My RBR50v2 is not connecting after reloading my app. When going into my Orbi App the wording was in Chinese so I removed and redownloaded the app. The app then did not recognize the Orbi. I then tried to set up as a new system. I continue to receive an error message "unable to join the network "ORBI03"

[FURRYe38]

Did you change the SSID name on the RBR? 

[billmoffa]

i am having same issue.

yesterday i was on app and paused a few devices.  today app wont connect to router.   

[billmoffa]

i deleted app and reinstalled, thadidnt work.

downloaded app on another phone, that didnt work either

my local area network was enabled on both devices

[FURRYe38]

What model Orbi do you have?

What Firmware version is currently loaded?

What devices do you have that your installing the app on? 

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@billmoffa wrote:

i deleted app and reinstalled, thadidnt work.

downloaded app on another phone, that didnt work either

my local area network was enabled on both devices

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[Smthrsd]

In the same boat. Today app wont connect and says no internet connectoin. I have deleted and reinstalled android app, not working. 

[billmoffa]

I did a reset of the Orbi router and reset everything as a née system and everything is working fine now. By reset I mean pushed the little button on back of router and started over. I used the same device name and password so I didn’t have to fix every WiFi device in the house

[FURRYe38]

Make a new post about give more deails of what is happening. 

What Orbi model system do you have? 

What FW version is loadedo on the Orbi system...would be more helpful. 

Thank you. 

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@Smthrsd wrote:

In the same boat. Today app wont connect and says no internet connectoin. I have deleted and reinstalled android app, not working. 

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[FURRYe38]

Glad you got it working. 

You can always use same SSID name and PW after a reset and setup from scratch. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

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@billmoffa wrote:
I did a reset of the Orbi router and reset everything as a née system and everything is working fine now. By reset I mean pushed the little button on back of router and started over. I used the same device name and password so I didn’t have to fix every WiFi device in the house

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[FURRYe38]

Any progress on this? 

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@riawilson wrote:

My RBR50v2 is not connecting after reloading my app. When going into my Orbi App the wording was in Chinese so I removed and redownloaded the app. The app then did not recognize the Orbi. I then tried to set up as a new system. I continue to receive an error message "unable to join the network "ORBI03"

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