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Orbi password/security questions reset from the app

macstirling
Aspirant

Orbi password/security questions reset from the app

I am using the app on iphone and can login because I saved the password and use facial recognition to login.  However, I can't remember the password and when I go through the security questions somehow get them wrong as well?!  Since I clearly have the password when I log into the app (via face recognition), can I reset the security questions or the password without the old password?  If not, why not?  

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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FURRYe38
Guru

Re: Orbi password/security questions reset from the app

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 3
macstirling
Aspirant

Re: Orbi password/security questions reset from the app

I don't find the answer in the post you provided.  Can you be more specific?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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