Orbi password/security questions reset from the app

macstirling · ‎2020-10-21

I am using the app on iphone and can login because I saved the password and use facial recognition to login. However, I can't remember the password and when I go through the security questions somehow get them wrong as well?! Since I clearly have the password when I log into the app (via face recognition), can I reset the security questions or the password without the old password? If not, why not?

FURRYe38 · ‎2020-10-21

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

macstirling · ‎2020-10-21

I don't find the answer in the post you provided. Can you be more specific?

Orbi password/security questions reset from the app

Orbi password/security questions reset from the app

Re: Orbi password/security questions reset from the app

Re: Orbi password/security questions reset from the app