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Forum Discussion

dhombesh's avatar
dhombesh
Initiate
Jul 10, 2019

Orbi satellite showing connected on orbilogin but not in app

I have the RBK50 system which has been working well for a few months with the satellite connected to the router via wifi. My house is wired with Cat5e and today I connected the satellite to the route...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 10, 2020

Christian_R 

 

I'll chime in on this. 

I remembered that I had a RBS20 that came with my CBK40. Since I'm not using the CBR at the moment, I thought I would use the RBS20 with my RBK50 system since the 20 is compatible with the 50 series though the backhaul will be 866Mbps. I got the RBS20 updated to v16 manually today since it was behind in FW. I finally got the RBS20 wirelessly connected. Seems to take about good 5-8 minutes for the top ring LED to settle in and eventually get to BLUE then turn OFF. 

 

However ,I seem to have found that the RBS50 that is wire connected to the RBR50 in AP mode upstairs, now reports as disconnected in the Orbi app while the RBS20 reports connected wired to the RBR upstairs. RBS50 has been always connected via wire and preferred connection. Wireless does work in prior testing configurion before connecting wire. 

 

However in the RBRs UI, both RBS report as being connected to the RBR correctly. 

It's the Orbi App that seems not in sync or reports the RBS50 incorrectly with this configuration:

All devices are using v16 FW. 

Orbi app is most current versions available for apple and google products as of this date. 

 

Let me know if you need any more info. 

  • MotoDC's avatar
    MotoDC
    Tutor
    Jun 21, 2020
    Well... I’ve reverted back to Wi-Fi backhaul. Despite getting more drops on some wifi cameras, the connection to tablets, phones and laptop is more stable.

    Despite the iOS app issue of the wired satellite not showing up, with the last firmware update I was getting random wifi issues where no packets were passing, but the radios showed connected fine (I did have daisy chain disabled).

    In the end fighting with these random wifi dropouts with eithernet backhaul were more painful than having the cameras drop out every now and then.

    Disappointed, may try again with next firmware update.