Orbi satellites not showing up on Network Map within Orbi mobile app

[ronealwa]

Orbi satellites no longer show up on the Network Map within the Orbi app. The satellites are fine, connected, and functioning great. They just no longer show up on the Network Map for some reason. They used to...not sure when this started happening. Just noticed it recently.

[Christian_R]

Hello ronealwa, 

You may need to update the Orbi app. Please reinstall the Orbi app. 

Christian 

[ronealwa]

I just deleted the Orbi mobil app from my iPhone 7Plus, re-installed it and then launched it again. In the network app, only the router (RBR50) shows up. The 2 satellites do not. They used to, but now they don't. When I login to the Orbi router from my PC, I can see that both satellites are connected to the router with a "Good" signal and several devices are connected to them. So the satellites are functioning well, the mobil app just does not show them graphically within the Network App function.

Thanks

[ronealwa]

I meant to say the "Network Map" function of the Orbi mobile app instead of "Network App"

[Christian_R]

Hi ronealwa, 

Thanks for giving that a try. May you provide me with the current firmware version you have installed on your router along with the current Orbi app version you have installed. 

Thanks,
Christian 

[ronealwa]

Orbi firmware version: 2.5.1.16

Orbi Mobile App versión: 2.6.0.12

[Christian_R]

Hi ronealwa, 

May you revert to the previous firmware version below and let us know if you're able to see the satellites within the Orbi app.

https://kb.netgear.com/000061530/RBR50-RBS50-Firmware-Version-2-5-1-8

Christian 

[Warhammer1112]

Mine just started doing the exact same thing, I power cycled both and the satellite works and is connected but on network map on orbi app it's saying not connected

[michelsanner]

I have the same problem Firmware 2.7.4.24

[Jshaf1320]

I am having the exact same problem

[jdawnm66]

I see the original thread is from 2020 but it seems several of us are having the same problem once again.