Orbi won't show all devices and therefore can't unpause a device
RBR50v2 is my model number. No idea on firmware, connecting to app via Samsung S9. Using the Orbi app I paused wifi on my son's computer 2 hours ago. At that time I saw all 9 or 10 devices in the device list. 2 hours later I went to unpause his wifi. I saw his device listed but i was unable to unpause the device - the unpause button was grayed out. I closed the app and tried opening it again. it woulnd't work so I connected via "anywhere access". That didn't work well. I tried again via regular manner and it worked, but all of a sudden I saw only 3 devices listed (and my son's computer wasn't one of them). So now I can't unpause his wifi because it doesn't show.
Re: Orbi won't show all devices and therefore can't unpause a device
Hello mpober,
May you check the Orbi app to view what firmware version your router is currently on? May you also provide the current Orbi app version installed on your phone.
