Orbi

[Coinslot]

The Orbi app for IOS has updated at some point since I last used it and when I enter my credentials I'm getting a 'we don't recognise this device', which is fair enough, I have a new phone. When I try the other verification method it's going to an old email address that I no longer have access to.

How do I change the device or email address if I cannot log into the app?

There is no option to turn off 2FA on the Netgear website.

Thanks in advance for any assistance.

[Coinslot]

How do I change the device or email address if I cannot log into the app?

There is no option to turn off 2FA on the Netgear website.

Thanks in advance for any assistance.

[Christian_R]

Hello Coinslot, 

May you send me a private message with your old and new email address along with your serial number. 

Thanks,

Christian