Password reset & 500 Internal Server Error

[tinner100]

Hi, my Orbi app out of the blue no longer recognises my password, which I have used unchanged since first set up. I have followed the links to reset the password, but I get a 500 Internal Server Error, on any of the devices I try this with.

The WIFI is seemingly fine, though of course, as I am unable to access the system, I have limited information. Naturally want to avoid a factory reset, any ideas?

Thanks

[Christian_R]

Hello tinner100, 

May you reinstall the Orbi app and reboot your device. 

Christian 

[tinner100]

Thanks Christian, all now resolved.

[Christian_R]

@tinner100 - Glad to hear!

Christian 

[relberfeld]

once again, no resolution.  reboot and hope it doesnt reoccur.  what happened to tech support ?

[tinner100]

Yes same for me...the reset worked for all of 4 weeks, and now unable to log in again.