Orbi WiFi 7 RBE973
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RB20 - network map issue

Tyl3r99
Aspirant

RB20 - network map issue

Hi all having an issue with the Orbi app where the Internet and router turn red but I still have Internet connection. And my devices are not switching to the nearest satalite.

Its configured to AP mode as I am with Sky fibre

Any ideas? I've tried reboot and on and off again
Message 1 of 4
Tyl3r99
Aspirant

Re: RB20 - network map issue

Then changes to green and back to red however wifi speed remains at 74mbps
Message 2 of 4
BigBadPopperDom
Aspirant

Re: RB20 - network map issue

Im having the same experience so would love to know what it means

Message 3 of 4
KevinLiT
NETGEAR Moderator

Re: RB20 - network map issue

Hello @Tyl3r99 and @BigBadPoperDom, 

Welcome to the NETGEAR  Community!

 

I understand that you are having issues with Wi-Fi speeds and satellite compatibility within your network. 

Please do the following

  • Reset your RBK20 system.
  • Ensure your Router and satellites are on the latest firmware.  

For the latest downloads for your system please navigate to the link below:

https://www.netgear.com/support/product/RBK20.aspx#download

 

For more information on how to manually update your RBK20 system please navigate to the link below:

https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System

 

Best,

Kevin

Community Team

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