Orbi WiFi 7 RBE973
Reply

RB40 Orbi app not working

User40
Follower

RB40 Orbi app not working

Hello - I had a power outage last night so everything went down briefly. Everything came back up, including wifi and my orbi router is working fine, but I can’t get back into the Orbi app. It keeps asking me for an admin password, which I put in, but it’s not taking. I also tried forgot password and it would send me to some sort of article but before I had time to read it, the screen would bounce back to the login page with “admin” in the user name. I’ve tried multiple times, including deleting the app and redownloading it (which I’ve done at least 6 times now), but it just keeps taking me back to that screen. Am I supposed to reset admin password or something? If so, how?

**Note : the associated products section is wrong. I couldn’t find my product on there and I had to choose one in order for me to post, so I just chose anything. My Orbi is RBR 40, AC2200 for home use.
Message 1 of 2
FURRYe38
Guru

Re: RB40 Orbi app not working

Be sure that any MAC address randomizers are disabled on your mobile devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

May need to factory reset the RBR and setup from scratch using the Orbi app. Similar do this:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 493 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series