Orbi WiFi 7 RBE973
Reply

Re: RBK852 can't speed test via orbi app but can speed test with other app

Asrielkit
Aspirant

RBK852 can't speed test via orbi app but can speed test with other app

Hello

 

My RBK852 just setup 11-10-2020. FW aleady updated.

 

I can use the orbi speed test when just finised setup. However, i tryed to test again few hours later. it doesn't work. "Connection Failure".

 

I can use "Speedtest" IOS app is no problem. 

 

Why ?

Message 1 of 9

Accepted Solutions
Mstrbig
Master

Re: RBK852 can't speed test via orbi app but can speed test with other app


@Asrielkit wrote:

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

 

I have reset, power off and still the same problem.


The problem has nothing to do with the Orbi system. It is an IOS issue with the app. Make sure you are running the latest IOS, then reset your network and re-join the WIFI. You may have to uninstall and reinstall the Orbi app and reinstall it. 

View solution in original post

Message 5 of 9

All Replies
FURRYe38
Guru

Re: RBK852 can't speed test via orbi app but can speed test with other app

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back on been performed since last update?

 

What browser are you using? Try a different browser. 

 

Message 2 of 9
Asrielkit
Aspirant

Re: RBK852 can't speed test via orbi app but can speed test with other app

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

 

I have reset, power off and still the same problem.

Message 3 of 9
FURRYe38
Guru

Re: RBK852 can't speed test via orbi app but can speed test with other app

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What browser are you using? Try a different browser. 

Message 4 of 9
Mstrbig
Master

Re: RBK852 can't speed test via orbi app but can speed test with other app


@Asrielkit wrote:

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

 

I have reset, power off and still the same problem.


The problem has nothing to do with the Orbi system. It is an IOS issue with the app. Make sure you are running the latest IOS, then reset your network and re-join the WIFI. You may have to uninstall and reinstall the Orbi app and reinstall it. 

Message 5 of 9
Chuck_M
Mentor

Re: RBK852 can't speed test via orbi app but can speed test with other app

Are you able to run the Speedtest under the QOS section of the Web based GUI?

Message 6 of 9
Asrielkit
Aspirant

Re: RBK852 can't speed test via orbi app but can speed test with other app

Under the Qos can test the speed.

Message 7 of 9
FURRYe38
Guru

Re: RBK852 can't speed test via orbi app but can speed test with other app

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

Message 8 of 9
Asrielkit
Aspirant

Re: RBK852 can't speed test via orbi app but can speed test with other app

Finally, i reset the RBK852 and restall the ORBI app. It works now.

Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 2550 views
  • 1 kudo
  • 4 in conversation
Announcements

Orbi 770 Series