RBK852 can't speed test via orbi app but can speed test with other app

[Asrielkit]

Hello

My RBK852 just setup 11-10-2020. FW aleady updated.

I can use the orbi speed test when just finised setup. However, i tryed to test again few hours later. it doesn't work. "Connection Failure".

I can use "Speedtest" IOS app is no problem. 

Why ?

[Mstrbig · Accepted solution]

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@Asrielkit wrote:

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

I have reset, power off and still the same problem.

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The problem has nothing to do with the Orbi system. It is an IOS issue with the app. Make sure you are running the latest IOS, then reset your network and re-join the WIFI. You may have to uninstall and reinstall the Orbi app and reinstall it. 

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back on been performed since last update?

What browser are you using? Try a different browser. 

[Asrielkit]

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

I have reset, power off and still the same problem.

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using? Try a different browser. 

[Mstrbig · Accepted solution]

---

@Asrielkit wrote:

I use the IPhone "Speedtest" app is no problem to check the speed but the speed test function in orbi app can't.

I have reset, power off and still the same problem.

---

The problem has nothing to do with the Orbi system. It is an IOS issue with the app. Make sure you are running the latest IOS, then reset your network and re-join the WIFI. You may have to uninstall and reinstall the Orbi app and reinstall it. 

[Chuck_M]

Are you able to run the Speedtest under the QOS section of the Web based GUI?

[Asrielkit]

Under the Qos can test the speed.

[FURRYe38]

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

[Asrielkit]

Finally, i reset the RBK852 and restall the ORBI app. It works now.