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RBR20

mish-miner
Aspirant

RBR20

Is anyone having issues with the ORBI app when trying to connect to an RBR20 Orbi router?  Keeps telling me I am offline when I am on anywhere connect and now local.  I have rebooted the router and modem, no change.

Message 1 of 5
FURRYe38
Guru

Re: RBR20

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 5
mish-miner
Aspirant

Re: RBR20

Yes I did that yesterday when I was trying to find out if others were having issues.  Thank you for reaching out.

Message 3 of 5
CrimpOn
Guru

Re: RBR20

It is often useful to know which platform the Orbi app is running on. (Apple or Android?)

I love my Orbi.
Message 4 of 5
mish-miner
Aspirant

Re: RBR20

Android.  I am a total ludite when it comes to these technical issues and gadgets.  I had to get someone to come in and setup the Orbi system because I couldn't get it to work when I tried.  I don't really understand how the router and the SIP modem 'talk to each other' and am generally to scared to even reboot the system in case I lose connection.

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