RBR50v2 App Update today - Can no longer access Orbi from my iPhone

[MFCebula]

NETGEAR ORBI WIFI SYSTEM APP UPDATE 2.21.0.329

I loaded today on my cell phone - and now - I can no longer access the app and/or confirm the WiFi Orbi software has been updated.

I tried the online tool - without success.

Ideas are welcome - thanks, Mike

[KevinLiT · Accepted solution]

Hello MFCebula,

Welcome to the NETGEAR Community!

I understand that you are having difficulties accessing your Orbi app with the release of update 2.21.0.329.

Please navigate to the following settings to gain access to your Orbi app:

Settings >Orbi> Toggle "Local Network" on.

Please turn off your private IP address on your iOS device. 

To turn off the Private IP address please follow the directions listed below:

Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"

Best,
Kevin
Community Team

[KevinLiT · Accepted solution]

Hello MFCebula,

Welcome to the NETGEAR Community!

I understand that you are having difficulties accessing your Orbi app with the release of update 2.21.0.329.

Please navigate to the following settings to gain access to your Orbi app:

Settings >Orbi> Toggle "Local Network" on.

Please turn off your private IP address on your iOS device. 

To turn off the Private IP address please follow the directions listed below:

Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"

Best,
Kevin
Community Team

[MFCebula]

Thank you so very much!!

Mike