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TOB2's avatar
TOB2
Tutor
Apr 15, 2023
Solved

RBR50v2 delete old trusted device and add new

I've been researching for the past 4 hours and cannot find out how to update my old trusted device (iPhone) to my new one (new iPhone).   I've deleted the Orbi app and reinstalled it and that didn'...
  • TOB2's avatar
    Apr 15, 2023

    RESOLVED!

     

    I turned off Anywhere access, added the Orbi app to my iPad.  

     

    It took me through the steps to login to the app which included adding the iPad as a trusted device.  I was then able to delete my old iPhone as a trusted device.

     

    I deleted the Orbi app from my new phone and downloaded it again.  Again, It took me through the steps to login to the app and add the new phone as a trusted device.   I was then able to switch primary to the new phone.

     

    Wow - 4 hours to figure this out!