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RBR750 Orbi AX4200: Orbi app not working with iPhone 11 with 14.2 software

mabetmd
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RBR750 Orbi AX4200: Orbi app not working with iPhone 11 with 14.2 software

I just purchased RBR750 Orbi AX4200 4 days ago and all my devices were working 

However,  all my devices are conncected to my router except my iPhone 11 with 14.2 software.  

 

The Orbi app wa working fine and I was loving it for parental controls.  All of a sudden, the Orbi app wouldn't conncect to my iPhone and I tried to follow the prompts on the Orbi app turning on and off LAN, setting up new system, etc.

 

The WiFi is working on all the other deviced in my home.  

 

Lastly, my phone automaticallhy updates.  My iPhone 11 automatically updated to 14.3 software.

 

Please help.  I need it for parental control during my child's school hours while I'm at work.

 

If there isn't a solution ASAP, I need to return this router and find another router.  I really wanted to love this router. 

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Christian_R
NETGEAR Employee Retired

Re: RBR750 Orbi AX4200: Orbi app not working with iPhone 11 with 14.2 software

Hello,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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