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Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices through out my home including the Apple devices mention are functioning as they should. It’s just I cannot use the Orbi app, in fact it will freeze when ever I try to use one of its functions. My worst fear is loosing its security feature along with the bitdefender software. Hopefully someone can help me resolve this issue.
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
I don't see any QA job openings on GlassDoor or any other site. I'm hoping that changes by Monday. Whomever tested the latest firmware update should be fired. Nobody can connect to the Orbi interface. How did this pass any kind of testing?
I have the exact same issue on my iPad mini. No 'private address' on my Wi-Fi, and no "Private Relay" on my iCloud to turn off. Did not update my iOS on iPad since last use. Tried to reboot my modem and router/satellites. None of it helped. Don't know what to do next. Internet connects fine, but cannot manage my network on the Orbi App.
WTFO Netgear, it appears there are lots of us who have exhausted/duplicated our troubleshooting on this identical issue. Someone needs to step up to the plate and resolve this... I don't know about anyone else but it's bad enough to continually have to insure my security is secure adding this issue to the mix just increased my stress irt security. After all one of if not the main reason I purchased this Orbi router was based on its security features; not being to connect to the router via the app I have not way to determine what's happening.
I am not even on an apple device I can't even access my router from a PC on the network. I don't understand what is going on!! This sucks. I have rebooted the router multiple times. Everything connects and works but I just can't manage my router!
Are you accessing the routers web page using HTTPS or HTTP and connecting to 192.168.1.1? Try using HTTP if your browser is changing to HTTPS. A factory reset and setup from scratch maybe needed with a wired PC and web browser using HTTP.
I have tried multiple PC's with multiple browsers on both http and https. I have even nmap'd the router IP and only 2 ports are showing open and that is port 53 DNS and port 5000 upnp.
I am also just now having this same problem as of today 5/8/22 Mother's Day. Was there a firmware push or something? Every device in the house is working as it should but I cannot manage the Orbi router in the app. I also cannot connect to it via wired PC 192.168.1.1 in browser. In the app, it says could not connect to router.
My Orbi login bombed out today (05/08/2022) as well. I have an Android w/o zero updates recently. I can't log into it via the browser on my desktop nor the app on my phone.
Did NetGear push out an update today or recently that might have caused this? I can't log in to check to see if it was updated obviously.
30/30/30 reset! Both of my apps are frozen in a loop: iPhone on firmware update and iPad detecting product. This is totally irresponsible of NETGEAR. They pushed a firmware update which caused this fiasco, they certainly can push another firmware update to correct it.
30/30/30 reset! Both of my apps are frozen in a loop: iPhone on firmware update and iPad detecting product. This is totally irresponsible of NETGEAR. They pushed a firmware update which caused this fiasco, they certainly can push another firmware update to correct it.
Just factory reset my RBR750 system which has resolved the issue. In the process of installing the new wifi I was given a firmware update. All is well now.
Just got done performing a factory reset myself. All is good over here now even after it updated to the version that broke us over the weekend.
For some reason, the factory reset was more painful that the original install though. Maybe I was just pissed off going into it versus happy when I originally installed it. 🤷♂️
Just out of curiosity, did you attempt a soft reset prior to the 30/30/30? I'm asking because, my understanding of a 30/30/30 reset (hard reset) will entail the same process as if I were installing a new router and it is recommended to use a new device name and login password for the main and guest logins which would make me also reconnect 40+ wifi devices. I'm pretty sure I'm not alone on the amount of devices which will have to be reconnected to the network. This is total BS and I still say NETGEAR should forward a fix from their end instead of us end users jumping through hoops just because someone from NETGEAR screwed up!
it is recommended to use a new device name and login password for the main and guest logins which would make me also reconnect 40+ wifi devices.
This is absolutely not correct. Every time I install a new WiFi router (or Factory Reset the current router) I always use the exact same SSID/password. Have used it for almost 15 years.
In my case soft reset did not work. As for installation yes it's like new setup. However I just set it up the same way as before and everything just auto reconnected. Even the parental controls carried over which was a nice surprise. The only annoying part for me was renaming the devices that had anonymous names and ensuring they got put under the right kid profile. All in all took me about 20 minutes to reinstall. Not terrible. I agree Netgear should provide a remote fix like they remote broke us. But if you're impatient like me to fix it yourself it's not too bad.
