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Solved
RBR750 unable to connect to router
Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices...
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
Try the 30/30/30 reset and then setup from scratch using a wired PC and web browser at HTTP and 192.168.1.1
antipatico wrote:
30/30/30 reset! Both of my apps are frozen in a loop: iPhone on firmware update and iPad detecting product. This is totally irresponsible of NETGEAR. They pushed a firmware update which caused this fiasco, they certainly can push another firmware update to correct it.
Bought this router for ease of use. Thought it was a plug and play set up. What is 30/30/30???
I got back from vacation and was getting lower than normal speeds, open the orbi app and cannot connect.
Is this something they will fix with a firmware update?
Are their clear instructions somewhere showing how to update factory reset to 30-30-30 without going through the app?
Thanks!
- Just factory reset my RBR750 system which has resolved the issue. In the process of installing the new wifi I was given a firmware update. All is well now.
Just got done performing a factory reset myself. All is good over here now even after it updated to the version that broke us over the weekend.
For some reason, the factory reset was more painful that the original install though. Maybe I was just pissed off going into it versus happy when I originally installed it. 🤷♂️
Just out of curiosity, did you attempt a soft reset prior to the 30/30/30? I'm asking because, my understanding of a 30/30/30 reset (hard reset) will entail the same process as if I were installing a new router and it is recommended to use a new device name and login password for the main and guest logins which would make me also reconnect 40+ wifi devices. I'm pretty sure I'm not alone on the amount of devices which will have to be reconnected to the network. This is total BS and I still say NETGEAR should forward a fix from their end instead of us end users jumping through hoops just because someone from NETGEAR screwed up!