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Solved
RBR750 unable to connect to router
Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices...
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
In my case soft reset did not work. As for installation yes it's like new setup. However I just set it up the same way as before and everything just auto reconnected. Even the parental controls carried over which was a nice surprise. The only annoying part for me was renaming the devices that had anonymous names and ensuring they got put under the right kid profile. All in all took me about 20 minutes to reinstall. Not terrible. I agree Netgear should provide a remote fix like they remote broke us. But if you're impatient like me to fix it yourself it's not too bad.
For reference, the new firmware I received upon a factory reset and reinstall was V4.6.8.2.