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Same here - don’t want to factory reset. Do you think this can be repaired on their end or is a full reset going to be necessary? 192.168.1.1 doesn’t work.
Might be fixed with a new firmware update but who knows how long that will take - just went ahead and did the factory reset and everything is back to normal now.
Same issue. I really don't want to lose all of the customizations I made to identify every single Mac address that ever hit the router. This sucks. One would think that whoever rolled this change out woud have some urgency to fix it. Is Netgear even acknowledged the problem? What a waste of $1,000.
Last night my RBR750 rebooted and has done the same thing as everyone else's products have done. No access from web, app, direct, or remote access to the management interface. Must have did an auto update. Anyone else find a fix, besides factory reset? Don't want a factory reset as will need to reapply all VPN info on remote eq. NETGEAR IS CRAP. Never use their equipment for a business.
I haven't changed anything, and it's been at least a week (I think), since I used 192.168.1.1 to log in. I went in yesterday to check stuff, and having the same issue.
They must have pushed something in the last couple days that broke it. I did everything listed in this thread, and everything connects, but can't get to router. I have everything locked down tight, and if I can't attach my wife's new iPad coming this week, I'm going to pay a hefty price (I have everything MAC address locked down).
I don't want to do a full factory reset and lose all my customizations either...
This is a pretty bad bug.
QQ - Has anyone that did do the full factory reset try cycling the power to the router again (after the reset and set up) to see if the bug repros? I'd hate to think that if you lose power to the router after reset it does the same thing...
Factory reset and setup from scratch using a wired PC and web browser should bring back the RBRs web page access if you can't access the web page on a PC.
^ Apple introduced that a little while ago and there have been no issues until now - clearly this is a firmware bug as a factory reset resolved things without touching my iOS or MacOS settings. Also this bug isn’t just limited to the apps but also browser access via local IP address. Honestly shocking Netgear has not addressed this yet and refuses to help people without paid-for customer support.
@FURRYe38 - This is not isolated to Apple products, it's clearly a firmware bug for something they pushed within the week.
I have both Android and Apple phones, and the Orbi app reacts the same (can't connect). I've repro'd the bug on Pixel 5a (which was working), Apple phone (which was working), and with my windows PC and my Mac book pro (which both had worked through 192.168.1.1).
I also use a Windows PC every day (which is wired directly to the router), and have been, and the 192.168.1.1 has worked flawlessly for a year until the last few days sometime.
I've tried the apple fix on my iphone, and it didn't work, so there is clearly something more going on as other people are experiencing the same bug in the same timeframe.
I was wondering if anyone was having a problem connecting to the router or the app. I tried rebooting the router and modem and also using a ethernet cable to connect directly to the orbi but no luck. When I do anywhere access it shows it with a red dot and offline. I have fully running orbi in sense the internet works but have no way to access the page, armor or parent controls. I have tried the websites as well as the number like 10.0.0.0.1 and 192 number. The 192 number redirects me to the FIOS page. The FIOS model wireless features have all been disabled.
Was wondering if it was a firmware update or such. Gearheads have not been able to help me solve it.
@FURRYe38 - Thanks for the info you provide, definitely appreciate it.
Before I go through my entire house and 40+ devices to set back up (including my work computers as I work from home now due to the pandemic), it would be good to know if Netgear on any thread acknowledged the issue and stated they are working on a fix? I can't risk waiting (due to work), if I can't get into my router and see if I have connectivity issues during the work day.
If they haven't officially even acknowledged the issue, then we have no idea if they will try to "fix" it or not (without factory reset).
It would also be great to know if the bug repros again if the router is power cycled after factory reset and setup. I'd hate to set up, and then be right back into this position if the power on the router cycles (not sure that exposed the issue, but some people out there seem to think so based on their experiences).
And no, on a PC directly wired, I tried all the login options directly, and it seems that nothing is allowing log in to the router (without going through factory reset, that is).
You don't see to go thru 40+ devices when you reset, just need to reset the RBR only and setup from scratch again. You can even turn OFF the RBS while you do this or leave them running so devices have something to connect to temporarily.
IF the system is working for you and it's just the routers web page and the know Orbi app issue, you might leave the system running. When you have time, then try a reset.
I've seen a couple of other users mention that they contacted NG support and was told that NG IS aware of the problem and seem to be working on a fix due out in a few days. So you might wait for this coming week and see if something comes out that fixes this...
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Disconnect the RBR from the ISP Modem. Power OFF the RBR for 30 seconds then back ON. Can you access the RBRs web page at 192.168.1.1 or orbilogin.com?
While the RBR is disconnected, try a factory reset and setup from scratch on the RBR with a wired PC. Can you access the RBRs web page at 192.168.1.1 after pressing the reset button for 15 seconds then release?
I was wondering if anyone was having a problem connecting to the router or the app. I tried rebooting the router and modem and also using a ethernet cable to connect directly to the orbi but no luck. When I do anywhere access it shows it with a red dot and offline. I have fully running orbi in sense the internet works but have no way to access the page, armor or parent controls. I have tried the websites as well as the number like 10.0.0.0.1 and 192 number. The 192 number redirects me to the FIOS page. The FIOS model wireless features have all been disabled.
Was wondering if it was a firmware update or such. Gearheads have not been able to help me solve it.
This happened to me on an RAXE500 when applying new FW and manually inputting the info. After trying to apply certain sections, I would get a lock up and would have to reboot to get back to "trying" to get into the UI. Which the page would just sit there and nothing would happen. But the Network that was up and running for the most part remained operational while this happened. Just out of habit, I did a Pin-Hole Reset and no problems after that. If that hadn't worked, I would have done a 30-30-30.
This was under the supervision of NG Tech, so they know about it and we are watching it closely. Since then it has popped up in the ORBI line and I posted a thread of the first incidents to the FW group looking at this. So they are currently investigating it.
This issue is independent of the ISP modem. Internet works fine. It’s locally accessing the Netgear router UI that’s the issue. In theory you should be able to unplug the modem altogether and access the UI which should then show a lack of internet connectivity. This is a firmware bug that applies regardless of what modality you attempt to access the UI via. Only current work around is a factory reset until the hopefully push a fixed firmware to currently affected users.
Another observation I currently seen during this no access to the management interface, is it appears the RBR750 reboots every 12 hours now. This is seen when all devices drop network access and the white blinking ring is seen. Any one else seeing a similar behavior?
Thanks everyone. Had a similar problem a few weeks ago with Insteon and made the mistake of a factory reset. Turns out the company went out buiness and I can't get into the hub again. So I won't do a factory reset here and will wait for hopefully a fix soon from Netgear.
Try accessing the RBRs web page at 192.168.1.1 using HTTP in MS Edge, FireFox or Opera.
@Gdmann wrote: Another observation I currently seen during this no access to the management interface, is it appears the RBR750 reboots every 12 hours now. This is seen when all devices drop network access and the white blinking ring is seen. Any one else seeing a similar behavior?
