Re: RBR850 We can't find your Orbi

Jroach · ‎2022-05-09

For those who's Orbi's are under warranty, can they be returned for a new Orbi? If you have to do a factory reset and lose your config and if it still doesn't work then it seems simpler to just get a new one.

aspier · ‎2022-05-09

So I should just throw out my RBR 750 and buy a new one? Are you serious??????????????

jono-a · ‎2022-05-09

No because shortly after you do it will download the latest firmware and have the same issue haha. Just factory reset it.

Jroach · ‎2022-05-09

I was suggesting that if it is under warranty then ask for a free one. Wouldn't places like Best Buy take them back if you are within the return period since the manufacturer broke it?"

Jroach · ‎2022-05-09

jono-a, good point. Is there a way to disable updates on a new setup?

aspier · ‎2022-05-09

I have wifi off on my FIOS router/modem but still have wifi

Coffeecup · ‎2022-05-09

Hi, I'm having the same issue on this thread. I've decided to do factory reset. Question, do I disconnect all the cords except the power cord to the Orbi before hitting the reset button? Thanks

Vinmega · ‎2022-05-09

Same thing is happening to me with the rbr850.
App will not connect but wifi is fine.

imabot · ‎2022-05-09

Same problem here. Not sure when it started but found this thread when I couldn't access my orbi 750 thru app or PC. Bookmarking it now for solution.

CrazyEddie · ‎2022-05-09

Any update from NG? This is pretty frustrating.

"Please reinstall Windows 95"

nortakales · ‎2022-05-09

For those who did the factory reset, how did you get it to work again? When I do the factory reset, the LED on the front of the router stays solid white seemingly forever (solid white indicates that the router is restoring the default settings). When trying to set up the router again in the app, the app STILL cannot find the router, even though I am connected directly to it on the default SSID of ORBI18. What am I missing?

nortakales · ‎2022-05-09

I can't seem to edit my previous comment. I figured out how to get the factory reset to work. You need to have your phone forget your network(s) first. By network(s) I mean both the SSID that you want to use (presumably you will set up the same SSID again after factory reset) and the default SSID of your router (your phone probably still remembers that network from when you set up the router the first time). Forget BOTH of those, then go through the factory reset process. If you don't forget those networks, your phone will fail to connect to them during the setup process in the app.

JulieSD · ‎2022-05-09

Try this which I found on Reddit: press the factory reset button for seven seconds. Continue pressing the factory reset button while you unplug the device for seven seconds. Continue pressing the factory reset button for seven more seconds as you plug the device back in. It isn’t easy to do, but it’s the only way we got one of our satellites to begin working again after the factory reset to correct the above problem.

imabot · ‎2022-05-10

I'm still holing out on not factory resettting hoping for a solution pushed thru soon. But I'm realized in the last few days my ping has becoming noticeably worse when I game, becoming extremely laggy at times, I have a feeling the problems are related.

aspier · ‎2022-05-11

I am also holding out to reset. I reset my Insteon 2 weeks ago and couldn't get back in. Hoping Netgear fixes ASAP

csm2000 · ‎2022-05-11

After reading through this thread, I think I’m gonna wait a few more days before doing a Factory Reset. I feel a little better knowing I’m not alone in this NG mess and am hopeful NG will get this figured out and corrected ASAP. Just wish they’d make an official statement proving they’re feverishly working on the problem!

Julian85 · ‎2022-05-11

I did a hard reset on mine and it did not fix the issue.then when you calm for assistance they try to make you pay

FURRYe38 · ‎2022-05-11

Did you set the RBR using a wired PC and web browser or the Orbi app. Don't use the Orbi app. Use a wired PC and web browser after you reset the RBR.

@Julian85 wrote:
I did a hard reset on mine and it did not fix the issue.then when you calm for assistance they try to make you pay

CrazyEddie · ‎2022-05-11

Do you literally mean a PC, or will an Apple product work? I will not be able to follow those suggestions if it is the former, and I too tend to want to wait for a real fix since I'm not confident (yet) that the RBR will work (at least for me).

Coffeecup · ‎2022-05-11

I did the factory reset after crossing my fingers. Like everyone else, my WiFi was not affected.

Its just that my iPad/iPhone with the Orbi app wouldn't/didn't recognize my RBR850. I couldn't access the web base interface?... but I haven't tried now. Bottom line everything is working...iPhone Orbi app recognizes my RBR850.

_Mike · ‎2022-05-12

Same issue here. I REALLY don't want to factory reset my router because I have configured dozens of static internal IPs.

I saw tons of similar complaints in the app reviews in the Apple App Store. Netgear is actually responding to those, but only giving generic troubleshooting steps that have nothing to do with this issue.

ptscarbo · ‎2022-05-12

Adding a BIG, FRUSTRATING Ditto to this. WTH Netgear? Surely you cannot expect us to factory reset to fix this. We all would like to know what you are thinking to address this.

jono-a · ‎2022-05-12

Honestly, their lack of simply addressing this issue publicly and their attempts at making you pay for support to fix an issue that they caused has made me firmly decide to never purchase a Netgear product again. I did the factory reset shortly after this issue appeared but the next time there’s a problem I’m moving on and never looking back. Truly shocking customer service and professionalism.

FURRYe38 · ‎2022-05-12

A factory reset will be needed and setup from scratch with the RBR and web browser at HTTP and 192.168.1.1. Once the orbi is setup again, for users with apple devices, be sure to disable these features and see if you can access the RBR after it's setup again. https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

I have the Apple features disabled on my iphone and can access the RBRs web page fine:

pauloffduty · ‎2022-05-12

Same issue for me (with countless others reporting it on my Reddit post). It’s game over for me and Orbi - this is the last straw for me. It’s a shame, because when it works, it works great. When it doesn’t however, it is one of the most frustrating pieces of hardware around.