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I have the same problem with my RBR850. A factory reset is not feasible. If reset is the only option, I might as well get a completely different system and start from scratch.
I have the same problem with my RBR850. A factory reset is not feasible. If reset is the only option, I might as well get a completely different system and start from scratch.
I have the same set up as you. My PC and mobile devices all connect to Orbi wifi and the internet but get same messages as others reported here and can't get to admin site. Additionally, I don't see the 2nd satellite from my apps. Since everything is 'working', I don't want to do a factory reset but will if that fixes everything. Have there been any updates in the last week? I'm out of the warranty and support period so I hope that Netgear isn't just messing with those without paid support.
We are slowly rolling out a fix that has received a lot of positive feedback that it resolves this issue. Please send me your Orbi model and serial number and I'll submit a request for your system to get the update in this next deployment.
Just discovered that I have this issue...and found this forum where others are experiencing the problem as well. Has a fix been identified and if so, can someone point me to it? There are 10 pages of comments and replies and I would prefer not to have to read through them all to figure it out.
Hello @ChristineT - do you have an ETA to share with us when the FW fix will get pushed to Orbi RBR750 mesh wifi systems? Could you please push it to my router when you get a chance -
Thank you for the private messages. I have received confirmation that the fix has been deployed to the people who have messaged me between last night and now with the exception of @DrChuck and @pbojja which is still pending.
Things we've learned:
It can take up to approximately 5 minutes after it's fully booted up to be ready for testing.
If your app was previously open be sure to force quit the app to clear the cache
Connected Device Names may show "NA". A second reboot seems to resolve this issue (waiting for a bit may also allow the list to recover on it's own but we don't have any confirmation of this)
If you have an active Armor or Smart Parental Controls subscription you'll need to reactivate them via the app.
There is a separate (unknown if it's related) issue that appears to have similar symptoms when attempting to connect locally to the router. Connecting to the router via Access Anywhere should still work. A known work-around is to open the Settings app > Select Apple ID > iCloud > Private Relay and toggle it off. (We are aware of this issue and still investigating)
Not sure if something was reset on your end or you pushed another update to my Orbi but Device Manager and Anywhere Access work again without any errors. I can also turn private relay back on too so everything is back to normal. Thanks!
@VVjjJJ wrote: Not sure if something was reset on your end or you pushed another update to my Orbi but Device Manager and Anywhere Access work again without any errors. I can also turn private relay back on too so everything is back to normal. Thanks!
@ChristineT - thank you for your continued work on this issue.
FWIW
I am now able to access the RBR from my Orbi app and I never rebooted my RBR or the two satellites. I have a bunch of devices listed, but they are all currently showing as "N/A". I have seen the prior messages about another reboot, but I may wait to see if they reappear without further action on my part. I had never named the devices myself.
I am also able to access the Orbi devices through the web portal. Some of the device names are showing up, but not others. The backhaul status of one of the satellites is poor, but that seems to happen periodically. I am tempted to reboot through this interface, but I'm holding off for now.
Question - since I had to reactivate Armor, does that mean that the network was without Armor protection during this time?
