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Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! 😉 As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Thanks for all your help here. Much appreciated. How do those of us who have not PM’d you with our Orbi S/Ns get this patch? Is there going to be a normal rollout process as well? Thanks
I private messaged you my Orbi serial number just a few minutes ago. Message would be coming from, "OrlandoC" my netgear community user name. Please push patch ASAP!
I hope this is a PM…I can access my Orbi app after most recent update.
The problem I have is wireless signal slows to less than 100 everyday, unless I reboot Orbi RBK50 router daily. ISP is Comcast 1.2GB, and I have confirmed internet speed at 937 with Orbi App. NetGear phone support has been worthless, having spent hours on hold, being passed from one wrong department to another, and then being disconnected while on hold.
Please let me know timing on updates: (1) how long if I send you a serial number and (2) when a broad update to all will be pushed any way. I am monitoring a network and need your best estimate on timing. Thank you.
This is absolutely ridiculous, fix this immediately. It is costing me money and business loss not being able to access my router, excat same problem as everyone else cannot access via app nor Pc web interface. Force push this update NOW! How many times are you all going to disrupt your customers products? I'm not going to upgrade to a higher model I'm about to just return this and find something better.
Ok, I can now confirm that all access to my router works again. Must have gotten the push fix overnight. All seems back to normal! Thank you Christine for your help in this rediculous matter. Don’t forget to make a backup.
Sent PM to @ChristineT. Crossing my fingers to be included in the next push. Don't want to factory reset and lose my custom config.
EDIT: I've also attempted to open a Support Case with netgear but my "complimentary support" expired last October. FANTASTIC. There's some "superuser" going around posting and telling people to contact support as opposed to PM'ing the admin here but how can folks like me do that without paying for premium support for an issue caused by Netgear themselves? This is frustrating and should not have happened in the first place.
I am glad to hear that you can now connect to your router. Thank you for sharing additional details about the connected device names still showing NA. I'd be really grateful if you can log into your app and go to the connected device list and submit a bug report. Here's an article that provides further instructions.
I'll make sure we take good care of you here in the community. 🙂 I received your serial number and will request the update be pushed to your system overnight tonight.
I have also PMed you with my serial number a couple times now. First, for the first beta patch and second, for the most recent one. However, I have not heard back on whether you've received it and if it has/will be pushed to my router. I'm operating my business out of my home so this is a pretty critical need for me. Can you please confirm?
I have confirmed your serial number was among those that should have received the update. Are you able to access the router settings as of this morning? If not, please reboot and let me know the results.
