RBR850 We can't find your Orbi

[Yozza222]

@christine think I jumped the gun!!!
Router keeps losing connection and duplicate satellites showing?

[andrewdenver]

Nope still doesn’t work. Even after 2 reboots

[Bindboy2022]

Does this issue affect the 750 as well? I can not connect to my 750. The app just says reconnect and will not find the router?

[gnome83]

Yes, it does impact 750 as well. My model is 750 and i have the same issue.

[donalcombright]

@ChristineT , so far so good on my 750x 🙂 Thank you.

[dlynchx17]

@ChristineT  Hi Christine, I sent you a DM with my serial number. I just wanted to see if it was added to the list?

Thank you,

[doug007]

@ChristineT  Got the pushed fix.  I can get to the admin console now.

Only issue is that I can't enable Anywhere Access through the Orbi App.  I just get a "Some error occurred while enabling/disabling Anywhere Access" message and it turns back off.  

I couldn't see any way to do that through the web console.  

Anybody else have this issue?

Doug

[pangeaware]

Anyone else's internet speed drop following the firmware update patch?  Mine dropped by roughly half....any ideas?

[Mickrat]

I’m surprised that no one has considered that Christine in not one person, that it is just the catch all support account contact.

[Ramank969]

Hi Christine, 

Is there a generic patch coming out for everyone or are you doing this only on as needed basis. I am experiencing this issue in Canada and want to know the timeline of when this will be fixed. 

Thanks, 

Rk

[Joelnegron]

Thanks, @ChristineT 

Looks like I received Firmware V4.6.8.2_2.1.9 for my RBR750 last night - Access has been fully restored.  I will continue to monitor and will report back any issues.

[pghyndman]

1. Hi all, rebooted and now okay. Firmware version V4.6.8.2_2.1.9 

Thanks

[jkfrman]

@ChristineT My serial numbers for both my 750 Orbis were sent to you in PM over the weekend. Just want to make sure I'm added to the list.

[pergamum]

I also have this problem - it's so frustrating!

Jonathan.

[jkfrman]

Right?! You'd think that after almost 2 weeks of them knowing about this problem, they would've gotten it taken care of. At least have some info available about the process they are going about fixing it to ease our concerns.

[egriffin]

Hi @ChristineT

I PM'd you my RBR 850 serial# a few days ago. When you have time, could you please send the update patch my way? Thanks so much for your help!

[ChristineT]

Hello @pergamum ,

Can you please private message me with your model and serial number? If you have the RBR50v2, this issue should not impact this model. Can you share more details about what you're experiencing?

Many thanks,

Christine

[ChristineT]

Hello @jkfrman ,

I can confirm you should have received the fix. Can you please check your router(s) and if the problem still exists please try rebooting the router.

I look forward to your udpate.

Best,

Christine

[ChristineT]

Hello @egriffin ,

Your system should have received the patch. If you are still experiencing issues please reboot your system. 

Best Regards,

Christine

[jkfrman]

@ChristineT I'm only able to check my Orbi that I have at work, and after a reboot the routerlogin.net doesn't work, but I was able to access it through the IP address. Will check my home one when I get the chance tomorrow. Thank you for all your help!

[ChristineT]

Hello @jkfrman ,

That's great. Just to clarify, please try orbilogin.net/debug.htm. 

I'm looking forward to your next update once you get home.

Cheers,

Christine

[jkfrman]

@ChristineT I'm supposed to have the -2 with the debug correct? That is showing when I went to orbilogin.net/debug.htm. Also my mobile app is also working too! You're the best!

[ChristineT]

Hello @jkfrman ,

Hurray! You are correct! To verify the update the Seal value shows a -2. 🙂 Can you check your connected device list from the app? 

Cheers,

Christine

[jkfrman]

@ChristineT Checked the connected device list as well, everything looks good!

[matrix2019]

@ChristineT I just sent you a pm with my router S/N.  All Orbi units have been reset but I am still unable to access via the web admin portal.