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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Christine, can you please add us to the list? Serial number xxxx. We tried the factory reset and now nothing works. How can we even get a patch or update if it wonât even see the Orbi and connect?
I do not want to have to factory reset and rebuild my whitelist. While I do have all my devices in a spreadsheet, there is no option to manually add a mac address (which is very frustrating). When I log a new device onto the wifi, it is blocked. I log into the router via the IP address webpage, and allow it, and save. Then I have to reboot the router for the device to have access (which also seems asinine).
This lack of manual control is very similar to the firmware problem. Every router I have had, I could manually load a firmware file. The Orbi has to go online and find it. At first, I thought this was a great idea (I didn't have to go find the firmware and download, extract, and install it). Now I see the manual method is better. I also find it odd that I have always had to go into the router settings and check for firmware updates, yet this one (whatever firmware borked my router) seems to have installed itself.
Hello Deathjoker ,
Thank you for sharing your feedback. This may warrant its own separate thread. It seems like you are now able to access the router settings so this other issue may get lost in this thread. Mind if I move it to its own topic? I love to hear more details about it.
Best,
Christine
If the problem persists when I get my access back, maybe we should open a new thread. Otherwise it doesn't matter as I still can't add any new devices without access to the router. Because, you know, "192.168.0.1 refused to connect". I was referring to the "before times". Rebooting for the past 11 days hasn't helped. Should I factory-reset and buy a different brand next time?
Essentially, the core speed and function of these routers has been great. But the issues that come when you actually have to access them have been a let-down: no manual way to install firmware, rebooting to enable whitelisted devices, and an agonizingly slow web front-end.