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RBRE960 anywhere access broken
My RBRE960 has randomly lost anywhere access via app/iOS 16 it connects locally ok, no lights on the RBRE indicating everything working normally and my smart device connects to the internet locally v...
So I had to factory reset to get everything back working again, and this time in the web interface I disabled auto-updates, that can be the only explanation about why the router and 3 satellites became defunct.
Really poor from Netgear tbh you wonder whether they test these things in their labs, I was not impressed with the support as had nobody call me back!
I did notice one of the satellites which connects wirelessly to another satellite before it connects wirelessly to the router that in the "details" tab of the Orbi app it was connecting at 2.4Ghz where as the other 2 satellites we're both at 5Ghz, anyone know why that is?
So I went to site today to check web access after passing the default credentials page it asked me city of birth and mothers maiden name for which it didn't accept on a number of occasions (I wouldn't have put anything else) so I'm wondering the router was hacked and sabotaged that or it's had some major failure with it's software/hardware.
Just seems like I need to start again with it and re-flash it, Netgear pro support have been useless promised call backs yesterday and today received nothing!!
The Password Recovery feature has been a complicated issue for some time. I, myself, had an experience with it. After having the admin password rejected three times in a row, the Password Recovery page popped up. I entered the router serial number, and it rejected every attempt to "answer the questions."
Finally, I did a Factory Reset, and this time I was very deliberate about entering the recovery questions. i.e.:
- Click on the "Down arrow" to expose all the questions
- Select a question
- Enter the response
After completing the process, clicking Apply to ensure that it was all done.
Then I tested the process. Entered incorrect password three time. Did Password Recovery, and it worked!
My conclusion was that somehow I had not actually created password recovery responses the first time, and thus the router had nothing to compare my answers against. A frustrating experience.
that makes sense and prob the most likely reason it didn't accept my responses.
So I had to factory reset to get everything back working again, and this time in the web interface I disabled auto-updates, that can be the only explanation about why the router and 3 satellites became defunct.
Really poor from Netgear tbh you wonder whether they test these things in their labs, I was not impressed with the support as had nobody call me back!
I did notice one of the satellites which connects wirelessly to another satellite before it connects wirelessly to the router that in the "details" tab of the Orbi app it was connecting at 2.4Ghz where as the other 2 satellites we're both at 5Ghz, anyone know why that is?