RBS750 Unable to see Parental Control in the Orbi app Latest Firmware V4.6.3.7

[marcoyukon]

Can someone help with the following issues below please ?

I am trying to setup Parental Control and the option is not showing on my Orbi App. The latest firmware support docs shows parental control is now available for this router.

I am also trying to setup Netgear Armor and when I click  on the Activate tile on the Orbi app. I get "error failed to subscribe". 

I have the latest Orbi app on my iphone and the latest firmware on both RBR750 mesh units:

Hardware Version: RBR750

Firmware Version: V4.6.3.7_2.0.49

GUI Language Version: V3.0.1.2_2.1.30.3

Operation Mode: Router

Any thoughts ?

[FURRYe38]

Try this? 

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls

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@marcoyukon wrote:

Can someone help with the following issues below please ?

I am trying to setup Parental Control and the option is not showing on my Orbi App. The latest firmware support docs shows parental control is now available for this router.

I am also trying to setup Netgear Armor and when I click  on the Activate tile on the Orbi app. I get "error failed to subscribe". 

I have the latest Orbi app on my iphone and the latest firmware on both RBR750 mesh units:

Hardware Version: RBR750

Firmware Version: V4.6.3.7_2.0.49

GUI Language Version: V3.0.1.2_2.1.30.3

Operation Mode: Router

Any thoughts ?

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[marcoyukon]

Already did, this does not show up, the parental control tile:

2. Tap the Parental Controls tile.

I have the latest orbi app update and router firmware installed.

[FURRYe38]

I'd make contact with NG support and see if they can help you out.

@Blanca_O @DarrenM 

[Blanca_O]

Hi @marcoyukon

Welcome to NETGEAR Community!

This link may help you out: 

Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgradin...

Regards,
Blanca
Community Team