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Rbk53s Orbi App requests admin login but not recognizing your password

Kathyscott1212
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Rbk53s Orbi App requests admin login but not recognizing your password

My Orbi app stopped storing my admin login and password to use the app and nothing I did made any difference. I had stopped trying solutions the last couple of months. However, today I clicked the app just to see if it somehow corrected itself. When I opened the Orbi app I noticed I had selected the slide bar “remember me”. I slid it to off and used the password I knew I had selected but the app stopped recognizing no matter what I used before.
I don’t know if this will help anyone but I’m posting just in case because I always choose remember login on frequently used apps but had never had the issue of it not actually recognizing my password.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 4
Christian_R
NETGEAR Moderator

Re: Rbk53s Orbi App requests admin login but not recognizing your password

Hi kathscott1212, 

 

Have you had a moment to try using the default admin password? The default credentials are listed below. 

 

Username: admin

Password: password

 

Regards,

Christian 

Message 2 of 4
Kathyscott1212
Aspirant

Re: Rbk53s Orbi App requests admin login but not recognizing your password

Thank you Christian for your response. Yes I tried that many times however, I have to think since I had selected “remember me” and had changed the password it wouldn’t take my password or the admin password. When I slid the slide to off and entered the password I had changed it to it then allowed me to log in under admin but with my password. It was a very frustrating number of days and I finally gave up for a long while. I don’t know why I tried again recently but thought to slide that remember me to off but for whatever reason it worked.
I appreciate your time.
Kathy
Message 3 of 4
Christian_R
NETGEAR Moderator

Re: Rbk53s Orbi App requests admin login but not recognizing your password

Hi Kathy ,


Thanks for confirming. I'll have the feedback forwarded to the teams. In the meantime, you may also try reinstalling the app and performing a factory reset on your router and running through the setup assistant again. If you perform a factory reset you will need to use the default credentials to login. 

 

Regards,

Christian 

Message 4 of 4
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