Remote Management for Orbi RBR40

[jacobebholm]

I have a Netgear account associated with my Orbi product (RBR40) that I purchased in May of 2018. In the Orbi app, for whatever reason, it does not allow me to "Enable Remote Management". Everytime I try to activate it, I get a "This NETGEAR device is already registered with another account". How can this be? Can I have someone help me fix this?

[Christian_R]

Hello jacobebholm, 

You will need to contact our Customer Care at customer.service@netgear.com and provide your serial number and email address.

Christian