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My RBR20 is connected to a CM1000 modem. I use the Orbi app to remote into the network and monitor connected devices. Recently I went to connect and got the device not supported notice. I have erased and reinstalled app. I have connected locally, logged into the app but was directed to website to reinstall app. Eventually I realized this wasn’t working and gave up. I still cannot remote access on app. I still cannot use the app for my model RBR20. I think the most recent firmware update has discontinued this feature for my model. Confirm if this is true and is there a work around or not. Thanks.
@SteveB631 wrote: My RBR20 is connected to a CM1000 modem. I use the Orbi app to remote into the network and monitor connected devices. Recently I went to connect and got the device not supported notice. I have erased and reinstalled app. I have connected locally, logged into the app but was directed to website to reinstall app. Eventually I realized this wasn’t working and gave up. I still cannot remote access on app. I still cannot use the app for my model RBR20. I think the most recent firmware update has discontinued this feature for my model. Confirm if this is true and is there a work around or not. Thanks.
Would be helpful if you can provide more details:
Exactly which firmware version is on this RBR20?
Can you make a screen shot of the "not supported" notice? Use the Browse button in the lower left of the screen to attach it, not the Photos icon, please.
After reinstalling the app (iPhone or Android?) and successfully logging into the app using (which credentials? Netgear account login or Orbi web interface "admin" + password?) what is the URL of the web site that it redirected to?
@SteveB631 wrote: My RBR20 is connected to a CM1000 modem. I use the Orbi app to remote into the network and monitor connected devices. Recently I went to connect and got the device not supported notice. I have erased and reinstalled app. I have connected locally, logged into the app but was directed to website to reinstall app. Eventually I realized this wasn’t working and gave up. I still cannot remote access on app. I still cannot use the app for my model RBR20. I think the most recent firmware update has discontinued this feature for my model. Confirm if this is true and is there a work around or not. Thanks.
Would be helpful if you can provide more details:
Exactly which firmware version is on this RBR20?
Can you make a screen shot of the "not supported" notice? Use the Browse button in the lower left of the screen to attach it, not the Photos icon, please.
After reinstalling the app (iPhone or Android?) and successfully logging into the app using (which credentials? Netgear account login or Orbi web interface "admin" + password?) what is the URL of the web site that it redirected to?
Thanks for your response. I went back and while logged in on the LAN I updated my router firmware and that did the trick. I don’t know what happened except that the firmware was outdated. Once I removed myself from the LAN I logged into the Orbi app and it now allows me to remote access the network so all is well and good.
