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Smart Parent controls failing to activate

idontcare67
Tutor

Smart Parent controls failing to activate

Hi, I have an Orbi RBR850 with two satelites (not a model option on the form)

 

Whenever I try to activate parental controls that I paid for, I get an error SPC-ACT-FAIL.

 

All of the articles I found say that the problem was fixed with a patch weeks/months ago but still getting the issue.

 

Thanks in advance,

Guy

Model: RBK53|Orbi AC3000 Tri-band WiFi System
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FURRYe38
Guru

Re: Smart Parent controls failing to activate

https://www.netgear.com/home/services/smart-parental-controls/
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orb...

 

I recommend you contact NG support and ask for help on this.

@Blanca_O 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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