Smart Parental Controls Failing to activate

[cashchris2005]

In the orbi app, when I click on smart parental controls > activate now > The app goes through about 10 seconds of "setting up..." until I get an error. The message says "Smart Parental Control activation is failed.Please try it again, or dismiss this message and try it later (code: SPC-ACT-FAIL)."

Please Help!

[ChristineT · Accepted solution]

Hello @cashchris2005 ,

Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?

Steps to enable Smart Parental Controls (SPC): 

1. Log into the Orbi or Nighthawk app depending on which model router you have 
2. Locate and tap on the Parental Controls tile
3. Swipe option to Enable Smart Parental Controls

Please let us know if the issue persists.

Kind Regards,

Christine

[cashchris2005]

Probably should have mentioned I have reset my orbi system already as a troubleshooting step.

[michaelkenward]

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@cashchris2005 wrote:

In the orbi app, when I click on smart parental controls > activate now > The app goes through about 10 seconds of "setting up..." until I get an error. The message says "Smart Parental Control activation is failed.Please try it again, or dismiss this message and try it later (code: SPC-ACT-FAIL)."

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It might also be worth trying this one over here:

NETGEAR Smart Home Parental Controls - NETGEAR Communities

[Fixmyorbi]

Has there been a response by Netgear to this problem?  Thanks

[cashchris2005]

No response yet. I’ve messaged both here and in the app to netgear and silence.

[CrimpOn]

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@cashchris2005 wrote:
No response yet. I’ve messaged both here and in the app to netgear and silence.

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This may be because Netgear support staff do not participate in the community (customer) forums.

As I have absolutely no idea what could be causing this problem, can you please humor me with this question:

Does the Orbi web interface have a menu item for Parental Controls?  (mine does).  What happens if you select "Upgrade to Netgear SPC" on the web interface?

[ChristineT · Accepted solution]

Hello @cashchris2005 ,

Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?

Steps to enable Smart Parental Controls (SPC): 

1. Log into the Orbi or Nighthawk app depending on which model router you have 
2. Locate and tap on the Parental Controls tile
3. Swipe option to Enable Smart Parental Controls

Please let us know if the issue persists.

Kind Regards,

Christine