Orbi WiFi 7 RBE973
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Unable to disconnect wifi access to connected devices

bdahake
Tutor

Unable to disconnect wifi access to connected devices

I am unable to block internet/wifi access to connected devices using the orbi app. The status appears as "Blocked" under access control for a device which I want to block. Inspite of this status, the device has access to internet and continues to operate.

Product Model: RBR850

Orbi App - Iphone

Orbi Web - Chrome

Message 1 of 3

Accepted Solutions
bdahake
Tutor

Re: Unable to disconnect wifi access to connected devices

I updated the latest firmware to refresh the system of some bad file errors.

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

You will need a wired connection to your router. Please update the satellite first and then the router. This fixed the issue.

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Message 3 of 3

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Dgust
Aspirant

Re: Unable to disconnect wifi access to connected devices

I am having the same issue, just set up new RBR753s (costco) system yesterday and have the same issue.  Slide switch in app over to pause/disconnect internet for a specific device but devices stays connected.   Firmware is updated and rebooted the system after set up.  

Message 2 of 3
bdahake
Tutor

Re: Unable to disconnect wifi access to connected devices

I updated the latest firmware to refresh the system of some bad file errors.

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

You will need a wired connection to your router. Please update the satellite first and then the router. This fixed the issue.

Message 3 of 3
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