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Unable to finish Orbi App setup - Issues Connecting

Eyrse77
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Unable to finish Orbi App setup - Issues Connecting

I purchaed the RBK10 Whole House Wifi system.  I have issues with installing from the app and not able to get them connected.   I see that my router recogonizing them and it the wifi is now showing up on the devices but the App still says Issues Connecting with "router name".  I have checked the setting on the App & my ourter but still not able to install.  I have even reset my router completly trying to get it to finsh instlling on the app and still get the same error.   Please help as this is making me go mad trying to figure this out.  

Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Christian_R
NETGEAR Moderator

Re: Unable to finish Orbi App setup - Issues Connecting

Hello Eyrse77,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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