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Re: Unable to log into phone app
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Unable to log into phone app
I have found that I can log onto my netgear account from a PC fine, but every so often when I try to bring up the Orbi app on my cell phone(iPhone) it gives me a Netgear login page. There the same credentials do not work. I assume after a while this happens as the token has expired. I go and reset my password; that is succesful. I can login on the PC with new password and still can't get into the Orbi app on my cell phone. This is getting pretty annoying!! Any help is appreciated! FYI I work with computers for a living so this shouldn't be rocket science and it should just work!
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Re: Unable to log into phone app
I am having this same issue. Does anyone have an answer??
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Re: Unable to log into phone app
Unfortunately, the only way I was able to fix the issue, was delete the app from my phone and reinstall it. I can only hope this is not a regular occurance. Good luck!
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Re: Unable to log into phone app
Robert
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Re: Unable to log into phone app
I have the same problem, I can log into my account on my laptop, I can NOT on the app on my iphone, it shows 'an error has ocurred, try again'. I have already reset my password, nothing seems to help. Any advice is appriciated. Thanks.
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Re: Unable to log into phone app
Same issue. I can get on my phone without an issue but my husband cannot log on from his phone. I cannot access my Orbi from a computer it keeps telling me my passwords are wrong on the computer but the passwords work just fine on the app. I accounted for case sensitivity already. I was hoping to find an asnwer here as to why.
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Re: Unable to log into phone app
I can log in with my laptop but i can't log in with my iphone. I use the same password for both laptop and iPhone.
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