Unable to pause internet access using Orbi - RBK753S-100NAS

[neophytenet]

Orbi - RBK753S-100NAS

 I got Orbi - RBK753S-100NAS (Router + 2 Satellites) and overall, works. Installed the Orbi app IOS device.

but, I cannot get the device manager  "Pause/Resume" function to work.

I am able to change the switch on/off but I am not able to pause the internet access, the device continues to get internet access even after pausing the internet access from Orbi App. 

Chat support asked me to resinatll the app that was not much help.

Any suggestions would be welcome,

Cheers.

[Christian_R]

Hello neophytenet, 

May you provide us with the current firmware version your Orbi units are currently on along with the Orbi app version you have installed. 

Thanks,
Christian 

[neophytenet]

Orbi units firmware version : V3.2.15.25
Orbi App version: 2.5.2.1

Thanks.

[Christian_R]

Hi neophytenet, 

Thanks for confirming. May you perform a factory reset on your Orbi units and run through the setup assistant again. 

Christian 

[biketoad]

I am have the same issue. Have tried flashing router and satellite and factory resetting them. What i've found is that when I pause a device using mobile app it does kill new connections from being established but does not stop streaming connections. Anything I can do to kill active connections to that device?

[jjpank]

Did you find a resolution to this?  I cannot use my Orbi iOS app to pause the internet for my devices either.  I can toggle the "pause" switch, but it does nothing, the devices still get internet connectivity. (RBR750)

[Christian_R]

Hello Orbi Users, 

Our engineering team is aware of the issue and is currently investigating. We currently do not have any further details at the moment. I will be sure to update the thread as soon as I can. 

Regards,

Christian 

[CTspurs10]

Has this been resolved yet or any updates? I set my new mesh system up a month ago and have never been able to pause the internet on any device. swiping the slider  on my iPhone has no effect on any of the connected devices

[Zetatron]

I am also having the same issue and the chat was absolutely no help whatsoever. Being able to pause devices is one of the main reasons I bought this router. For one, I can stop my kids from using the internet at night and two I was hoping to free up some bandwidth on devices when we play online games. Please let us know what’s going on ASAP...

[Dbjr]

Having the same issue of not being able to pause since the latest updates. I want to be able to pause at night. Kids are on their devices while we are sleeping.

[Dbjr]

Has there been any updates to where you can pause internet access through the Orbi app? That functions was working before the last updates.

[Dougie360]

I have same exact issue with my Wifi 6 router  RBR850 and sattelites

Firmware:V3.2.15.25_1.3.15

App version 2.6.0.12

"Pause" funtion has no effect on wifi connectivity on devices.  My kids can keep on playing Fortnite.  When will you ENABLE this feature?

[Spec3]

Recently purchased the Orbi 753 and CM1100 at Costco and need the ability to pause specific devices. Got it all set up and found this thread while researching the issue with the pause not functioning. Disappointed. Hope this is resolved within the next two weeks or it’s all being returned.

[Crozzer]

Glad I found this thread. This was working fine until about 2 weeks ago. No software upgrade done, app deleted and reinstalled and Rbr20 and 2 x satellites restarted. Still no joy.

[dsro1969]

I am having the same FORTNITE issue.  Once my son is on and streaming his game, you can not shut the internet off to his device (xbox) using the toggle switch.  It only works prior to the xbox being booted up which is very frustrating.  It's not just gaming either, we have Roku's, laptops, Alexa's, etc connected to the network and unless I toggle those off before in use, it won't cut Internet access while in use.  One note, if you are running your OrbI in access point mode, the toggle switches will be disabled.  I had my orbi in access mode and used my ISP's network manager app (ATT Smart Home) and am able to turn off devices with that app.  The problem is, I don't want to use Orbi in access point mode for other reasons so when I'm back in router mode and having the same issues you all are having - FRUSTRATING!

On a side note, when I'm trying to list my device from the dropdown menu above, the Orbi RBR753 is not listed, nor is the RBR 750 or AX 4000 which I believe are all the same device.  For a technology company, Netgear seems to have some a lot of technical difficulties!!!!

[leosclam]

This is unacceptable. If it doesn't work, just stop advertising it. It's almost false advertising at this point. This has been going on for a very long time. For some reason, Netgear refuses to acknowledge it.

[Gorero]

I am having the same issues after the latest firmware update!

[DJH2020]

Same issue on my Orbi Ultra-Performance Mesh WiFi System - AX6000 (RBK853). 

I spent 3 times what I would have spent on other Mesh systems. This is very disappointing. 

[JusticeQD]

Same issue here. My google wifi did this seamlessly and at only 209 bucks.

[TopSpin80]

We need this feature enabled, I am getting very frusturated.  I bought this package for this feature and it no longer works.

[Txtech77]

Is this really still not fixed??

[Dougie360]

Hi Christian, it’s been 4 months now. Can we get a status on this?

[Nacruta]

HOW HAS THIS STILL NOT BEEN RESOLVED?????

[mvt63]

Model: RBK752

Firmware: V3.2.16.6_1.4.4

Date of Purchase: 11/24/2020

We purchased this router largely for the parental controls after reading the reviews.  We were really disappointed that this newest Orbi model does not HAVE partental controls and today we found out that pausing a device doesn't work either (existing streams remain open).

Is there any target date for when this router will have any parental controls - give me anything!

[Dougie360]

all of a sudden, it seems that I can pause the internet on specific devices now.  Not sure when that changed.  Didn't see any updates.  But glad it works for now.