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Re: Unable to pause internet access using Orbi - RBK750
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
No response from Netgear so I returned my Orbi to the store and bought a WiFi 6 from another vendor. Pretty disappointed - the speed was good but lack of parental controls and inability to pause devices was a show stopper.
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
Pause seems to be working now however, I have to select it 2, sometimes 3 times to pause and un-pause for it to work. I have done not sw upgrades. Very random !
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
RBR850 and RBS850
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK750
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Re: Unable to pause internet access using Orbi - RBK750
What model Orbi do you have?
FW version loaded on it?
I would reach out to NG support and ask for help on this.
@Blanca_O @DarrenM @ChristineT
@RBPhotos wrote:
This started not too long ago. I have uninstalled the app and even the router I have started the whole process over again. Not to mention I paid for the yearly parental feature which is now useless because the app does not pause when it should.
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Re: Unable to pause internet access using Orbi - RBK750
Firmware Version
V4.6.5.14_2.0.54
RBK750 with 2 RBS750 satellites
Windows 10
This is in regards to the parental controls and not through the individual devices.
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Re: Unable to pause internet access using Orbi - RBK750
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Re: Unable to pause internet access using Orbi - RBK750
Firmware v4 6.3.16
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Re: Unable to pause internet access using Orbi - RBK750
I would make contact with a forum moderator regarding this:
@Dltickle3011 wrote:
Same issue that I can’t switch off kids internet
Firmware v4 6.3.16
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
I would make contact with a forum moderator regarding this:
@eeyore135 wrote:
I have the RBR850 v4.6.3.16, and there are no updates. I am having the same issue, and paid for the 1 year parental controls just to be able to do this.
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
I am having the same issue. Like many of you, purchased the premium subscription to the parental controls for this purpose. Set up multiple profiles, one for each of my kids' devices. Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless. I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54. Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date. I haven't been able to figure out how to message a forum moderator about this. Thank you.
Ben
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
@bkjendal wrote:
I am having the same issue. Like many of you, purchased the premium subscription to the parental controls for this purpose. Set up multiple profiles, one for each of my kids' devices. Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.
Have you tried this issue over in the places where they support these subscription services?
NETGEAR Smart Home Parental Controls - NETGEAR Communities
These things are a complicated interaction of apps, hardware, firmware and the service itself. Try all channels.
You are paying for this service after all.
I have the RBR753 mesh system. Firmware:
That's probably RBK753, in which case pester them here:
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
I plan on contacting the Better Business Bureau and opening up a consumer protection case because the Parental Controls I paid for do not actually pause any devices. RBR850 - v4.6.3.16
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
@bkjendal wrote:
I am having the same issue. Like many of you, purchased the premium subscription to the parental controls for this purpose. Set up multiple profiles, one for each of my kids' devices. Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless. I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54. Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date. I haven't been able to figure out how to message a forum moderator about this.
Ben
(I have not enabled Parental Controls, but.....) It would seem to me that when a device is "Paused" there should be nothing to track. (unless "Paused" has some other meaning). This sounds as if Parental Controls believes the device is paused and is not aware that it is not paused?
Forum moderators have a 'capital N' after their screen name. Click on the screen name and then select the option to "Send a Private Message", as in @Blanca_O .
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
@netengineer1 wrote:
I have an RBR850 with a satellite. Firmware v4. 6.7.13 and it won't pause an iPod touch
Could you please give more detail about which method was used to 'Pause' the iPod?
On my ancient RBR50, I just now used the Orbi 'app' to Pause an Android phone by moving the Pause/Resume slider to the left, so the color went from green to grey. Instantly, the phone lost internet. Web browser would not connect to web sites. Other apps failed with one complaint or another. The phone could not 'ping' the Orbi router. The WiFi "bars" symbol at the top of the page suddenly showed a tiny 'x' on it. Moved the slider back to the right (green), and the phone works as normal.
Maybe iPods are immortal and cannot die?
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
or..... Maybe the RBR750 is just "NRTSed" (An Army abbreviation meaning Not Repairable This Station.)
Nah. This is such a basic function that has been around on every Orbi router since the beginning. It's something else.
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
old thread, but closest to my problem. Does setup affect this?
I have a main router, then I have the Orbi - the main router is providing DHCP and the Orbi is just an access point.
RBR50
Router Firmware Version
V2.7.4.24
I can see devices listed, but there is no pause button (switch) anymore...
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Re: Unable to pause internet access using Orbi - RBK753S-100NAS
Pausing internet access is a router function. Access Points do not have this capability.
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