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Forum Discussion
Unable to pause internet access using Orbi - RBK753S-100NAS
Orbi - RBK753S-100NAS I got Orbi - RBK753S-100NAS (Router + 2 Satellites) and overall, works. Installed the Orbi app IOS device. but, I cannot get the device manager "Pause/Resume" function to...
I am having the same issue. Like many of you, purchased the premium subscription to the parental controls for this purpose. Set up multiple profiles, one for each of my kids' devices. Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless. I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54. Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date. I haven't been able to figure out how to message a forum moderator about this. Thank you.
Ben
bkjendal wrote:
I am having the same issue. Like many of you, purchased the premium subscription to the parental controls for this purpose. Set up multiple profiles, one for each of my kids' devices. Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.
Have you tried this issue over in the places where they support these subscription services?
NETGEAR Smart Home Parental Controls - NETGEAR Communities
These things are a complicated interaction of apps, hardware, firmware and the service itself. Try all channels.
You are paying for this service after all.
I have the RBR753 mesh system. Firmware:
That's probably RBK753, in which case pester them here:
I plan on contacting the Better Business Bureau and opening up a consumer protection case because the Parental Controls I paid for do not actually pause any devices. RBR850 - v4.6.3.16